PAYMENT POLICY

PAYMENT POLICY

Last updated: September 16, 2026

Keepsake Harbor is operated by KairoCollective.

We are committed to providing a secure and straightforward checkout experience.

ACCEPTED PAYMENT METHODS

Available payment methods are displayed during checkout.

Payment options may vary depending on the customer's location, device, currency, and services supported by our payment providers.

Customers should select from the payment methods displayed at checkout.

PAYMENT AUTHORIZATION

By submitting an order, you authorize the applicable payment provider to charge the total amount shown during checkout.

An order may not enter fulfillment until payment has been successfully authorized or completed.

CURRENCY

The currency applicable to your order will be displayed on our website or during checkout.

If your bank or payment provider converts the transaction into another currency, additional conversion fees or exchange-rate differences may apply.

Such charges are determined by your financial institution or payment provider and are outside our control.

TAXES

Applicable sales tax or other taxes may be calculated and displayed during checkout where required.

International customers may also be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination jurisdiction.

PAYMENT SECURITY

Payment transactions may be processed through Shopify and authorized third-party payment processors.

Keepsake Harbor does not generally directly store full payment card information submitted through secure payment processing systems.

PAYMENT DECLINED

A transaction may be declined by the card issuer, bank, payment provider, or fraud prevention system.

If payment is declined, customers may need to:

• Verify payment details
• Contact their bank
• Use another available payment method

Keepsake Harbor generally cannot override a decision made by a bank or payment provider.

PAYMENT REVIEW

Some transactions may require additional verification as part of fraud prevention or payment security procedures.

Orders may be delayed or cancelled when a payment cannot be successfully verified.

REFUNDS

Approved refunds will generally be returned to the original payment method.

Processing times after a refund has been issued may depend on the customer's bank or payment provider.

Keepsake Harbor cannot control the time required by another financial institution to post a refund.

PAYMENT QUESTIONS

Email:
support@keepsakeharbor.store

Phone:
+1 720-729-7325