ORDER TRACKING

Track Your Keepsake Harbor Order

Once your order has shipped and tracking information becomes available, tracking details will generally be sent to the email address or contact information used during checkout.

TRACKING HAS NOT UPDATED YET

After a shipping label is created, the carrier may need additional time to scan the package into its network.

It is normal for tracking information to take some time to begin updating.

ORDER SHOWS DELIVERED BUT I CANNOT FIND IT

If tracking shows that your package was delivered but you cannot locate it, we recommend:

• Checking around the delivery location
• Checking with household members
• Checking with neighbors
• Checking with reception or building management
• Allowing additional time in case the carrier scanned the parcel before final delivery
• Contacting the shipping carrier

If the package still cannot be located, contact Keepsake Harbor and provide your order number.

MY ORDER CONTAINS MULTIPLE PRODUCTS

Some orders may arrive in separate shipments.

If multiple tracking numbers are issued, each package may arrive at a different time.

NEED HELP?

Email:
support@keepsakeharbor.store

Phone:
+1 720-729-7325

Please include your order number when contacting us about tracking.