FAQ

FREQUENTLY ASKED QUESTIONS

Welcome to Keepsake Harbor. Below are answers to some of the most common questions about our products and orders.

WHAT DOES KEEPSAKE HARBOR SELL?

Keepsake Harbor offers meaningful gifts and keepsakes designed to celebrate memories, relationships, milestones, traditions, and special moments.

Our collection may include keepsake boxes, figurines, angel figurines, ornaments, nativity pieces, musical figurines, remembrance gifts, seasonal keepsakes, and other thoughtful decorative items.

HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?

After completing checkout, you should receive an order confirmation using the contact information provided during checkout.

If you do not receive confirmation, please check your spam or junk folder before contacting us.

CAN I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible after placing your order.

We will try to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or fulfillment.

CAN I TRACK MY ORDER?

When tracking information is available, it will be sent to the email address or contact information associated with your order.

You may also visit our Order Tracking page for additional information.

WHY DID I RECEIVE MORE THAN ONE PACKAGE?

Some orders may be fulfilled from different locations or may contain items that require separate packaging.

As a result, products within the same order may arrive separately.

IS MY PRODUCT EXACTLY THE SAME AS THE PHOTO?

We make reasonable efforts to present product images and descriptions accurately.

However, slight differences in color, finish, texture, decorative detail, or appearance may occur because of lighting, screen settings, manufacturing variations, or individual product characteristics.

WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED?

Please contact us as soon as possible.

Include your order number and clear photographs of:

• The damaged item
• The packaging
• The shipping label

Please keep the packaging until the issue has been reviewed.

DO YOU ACCEPT RETURNS?

Eligible items may be returned in accordance with our Refund Policy.

Please review the Refund Policy before sending any item back.

DO NOT send merchandise to our business address without receiving return authorization and instructions first.

ARE KEEPSAKE HARBOR PRODUCTS TOYS?

Unless specifically stated otherwise on the product page, figurines, ornaments, decorative keepsakes, nativity pieces, and similar products are intended for decorative or gifting purposes and are not toys.

ARE ITEMS DESCRIBED AS “HEALING,” “COMFORT,” OR “HOPE” MEDICAL PRODUCTS?

No.

Words such as healing, comfort, hope, prayer, remembrance, and encouragement describe the emotional, symbolic, or gifting meaning of a product.

Keepsake Harbor products do not provide medical treatment and are not intended to diagnose, treat, cure, or prevent any medical condition.

HOW CAN I CONTACT CUSTOMER SERVICE?

Email:
support@keepsakeharbor.store

Phone:
+1 720-729-7325