CANCELLATION POLICY

Last updated: September 16, 2026

Keepsake Harbor is operated by KairoCollective.

We understand that customers may occasionally need to change or cancel an order.

HOW TO REQUEST A CANCELLATION

If you wish to cancel an order, contact us as soon as possible after placing it.

Email:
support@keepsakeharbor.store

Please include:

• Your order number
• Your name
• The email address used for the order

CANCELLATIONS ARE NOT GUARANTEED

Orders may enter processing or fulfillment shortly after they are submitted.

We will make reasonable efforts to accommodate cancellation requests received before fulfillment begins.

However, we cannot guarantee that an order can be cancelled after it:

• Has entered fulfillment
• Has been packed
• Has been transferred to a fulfillment provider
• Has received a shipping label
• Has shipped

AFTER AN ORDER HAS SHIPPED

Once an order has shipped, it generally cannot be cancelled.

If the product qualifies for return, you may request a return after delivery in accordance with our Refund Policy.

ORDER CHANGES

Changes involving:

• Shipping addresses
• Product selections
• Quantities
• Variants
• Customer information

should also be requested as soon as possible.

We cannot guarantee changes after fulfillment begins.

CANCELLATIONS BY KEEPSAKE HARBOR

We may cancel an order when reasonably necessary because of:

• Product unavailability
• Payment failure
• Suspected fraud
• Incorrect pricing
• Technical errors
• Shipping restrictions
• Other circumstances preventing fulfillment

If we cancel an order after payment has been collected, an applicable refund will generally be issued to the original payment method.

REFUND TIMING

After a cancellation refund is issued, your bank or payment provider may require additional time before the funds appear in your account.

CONTACT

Keepsake Harbor
Operated by KairoCollective

Email:
support@keepsakeharbor.store

Phone:
+1 720-729-7325

Website:
keepsakeharbor.store